Don't worry! We will send you a replacement piece; however you must notify us within 72 hours of delivery.
First, settle the sand:
First, make all the sand fall to the bottom of your Therascape™.
Gently shake your moving sand art until smaller bubbles form within the frame.
Now your Therasape™ will have a longer and more relaxed flow.
Each Therascape™ is properly adjusted before they leave the factory to have gratifying airflows right out of the box! Give your Therascape™ a gentle shake if you notice your bubbles are getting too big and the sand starts to fall faster.
If you would like to manually adjust the airflow, there are tiny holes around the edge of your Therascape™. Here's how to do it:
WITH Needle/ Syringe:
If sand falls too fast; this means the bubbles are too big. We suggest slowly removing air.
If sand falls slow or not at all; this means the bubbles are too small. First we recommend to shake, then try adding air slowly into your sand art.
(Syringe included in packaging)
Although some variants may resemble painted wood, the frame is made of high density plastic.
Free shipping is included to orders worldwide.
Due to the current outbreak of COVID-19, our team is working overtime to prepare and ship out your orders in a timely manner. Orders may take up to 1-3 business days to process for shipping. Once shipped, it takes between 7-15 days to receive your order depending on your country. Orders are shipped daily Monday-Friday. Orders placed on a Saturday and Sunday will be shipped out Monday.
PLEASE NOTE: Due to the COVID-19 pandemic; we, along with other fulfilment partners have taken extra precaution to ensure the safety of our employees. Please be advised, although we are working hard to fulfill your orders, you may experience longer than usual processing & delivery time.